FAQs

What is the shipping time?

The shipping time depends on your geographic location. We invite you to take a look at your invoice and see which shipping option you have selected.

How do I track my order? (or the DHL tracking number does not work).

We always send an email with you tracking number when we fulfill your order. By clicking our the tracking provided in this email, a new page showing up the status of your order will open.

How does the membership work?

Every month, Mooshe will send a package with 4 pairs containing our member-exclusive socks to our members.
The payment is processed on the first day of every month.
Member orders will take 1 to 3 days to be processed
Packages are shipped via standard shipping directly to your home address on the first day of every month.
To CANCEL your subscription, email us at : info@mooshe.ca

I submitted the wrong shipping address, what can I do?

If you made a mistake while submitting your shipping address, simply send us your complete name, order # and the proper address where you wish to receive your order within 5 hours after ordering. We will be happy to make the necessary changes for you if it's not too late.

How can I cancel my membership

What are the return or refund policies?

Depending on the circumstances (major defect or late package arrival), we will refund the socks, ship another pair or give a discount. If for any other reasons you want a refund, contact us at info@mooshe.ca
For more info : click here

What size are the socks?

All socks are one size fits all, but the perfect fit would be between 4 and 9 us! :)